Adrian Chapman
Senior Consultant
Over 25 years' experience of market research, specialising in depth fieldwork services.
Adrian has over 25 years of experience as a market researcher, predominantly working in business-to-consumer customer satisfaction, customer experience and customer communications.
He has worked in sectors as diverse as finance, transport, energy, health, government, environment and premium-sector retail and events.
He has delivered Voice of the Customer, Customer Journey Map and Employee Satisfaction programmes in a number of organisations and is a Director and Partner of The Insight Strategists.